FAQs

At Secondhand Horology, we stand behind every product we sell. We are a family-run business and we've worked hard over the last few years to build our business on quality, service and integrity. We've developed our business on word-of-mouth referrals and repeat business from our valued customers and have grown from a prominent NYC storefront to a global online retailer. Our products are all 100% authentic, of the highest quality, and serviced by a Master watchmaker. This foundation, from Secondhand Horology’s beginning, guarantees complete customer satisfaction.

Our reputation and customer loyalty mean far more to us than selling watches. We stand behind every ideal that has made the Secondhand Horology name synonymous with luxury watch excellence. Secondhand Horology also guarantees every watch we sell as 100% authentic and are gratified to have one of the largest pre-owned inventories worldwide. Shopping with us is simple and secure. Complimentary shipping is available to the greater New York City area. Also, privacy is guaranteed and every product we sell comes with a one year warranty so you can enjoy the peace of mind that comes with knowing your purchase is completely worry free and risk-free.

Today we are one of the largest global online retailers of Certified pre-owned watches. We sell watches all over the world regularly. We carry a wide selection from the top brands and every watch listed online is in stock and ready to ship shortly. Furthermore, we hold ourselves to the highest quality standard in our industry and we have the best prices for the quality we offer. We treat each and every listing and watch as unique. This is different than most online retailers of watches.

Unlike most online competitors, our main focus is watches, which means our sales staff is highly trained in the product and more knowledgeable than that of the competition. Our sales people are extremely knowledgeable about our products and industry standards. We put them through extensive training before they are allowed to interact with customers.

We hope the watch you buy from Secondhand Horology makes your smile every day. Please join our family of happy clients and let us put some joy on your wrist.

Quite simply we are both. We began as a local brick and mortar. Our success locally over the past few years allowed us to be fortunate enough to branch out nationally and globally to become one of the recognized leaders worldwide in pre-owned luxury watches. Our owners wanted to make sure that the same client relationships and satisfaction that made us so successful locally could be maintained on such a global scale online. We believe we have done so with resounding success.

Secondhand Horology is not an "Authorized Dealer" of the high-end luxury brands that we sell. Authorized dealers cannot sell online or below retail. We can do both. We choose to pass that savings on to you.

An Authorized or Official Dealer is simply a dealer who has agreed to work with a limited number of manufacturers in exchange for steeply discounted pricing on merchandise. However, the manufacturers place strict guidelines on merchandise pricing for Authorized Dealers, which restricts the dealers from discounting merchandise. As such, these dealers operate at very high margins and do not pass savings on to their customers. In addition, it is strictly forbidden for many top tier Swiss manufacturers such as Rolex and Cartier to sell any of their products retail online.

We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. The personal information collected during sales is only used for the purposes of billing, shipping, and verification; we value our customers’ privacy and will never share their information with advertisers or anybody else.

Secondhand Horology is pleased to offer a free appraisal with each watch that you buy from us. You can use this document to get your item(s) insured by your homeowners, renters, or 3rd party insurance companies that specialize in such insurance.

We would love to hear from you and to help you put some joy on your wrist. You can always reach us at info@Secondhandhorology.com for your inquiries. You can also call us during regular business hours at +1(217)-802-6098, M-F 10AM – 6PM EST, Saturday & Sunday: CLOSED.

We purchase all of our products from other jewelry stores, authorized dealers, respected industry wholesalers and industry trade shows that feature only the highest quality merchandise. In addition, we purchase quality pre-owned merchandise from private individuals like you. Individuals nationally and abroad describe and send pictures of their watches, get a range for purchase, and send their watches for trade or cash on a daily basis. Whether they want to trade-up or cash-in, the process is easy and worry-free. For more information, visit our Sell/Trade page located under Additional Services at the bottom of every page for greater detail.

We have 5-star ratings from our clients and customers. References for our company are available at Google, Yelp and many more. We have a very large online presence, and you can easily find a lot of information about our company by doing a google search.

Every watch we sell at Secondhand Horology is guaranteed to be 100% authentic and genuine name-brand, unless otherwise specified. Our expert and certified Master watchmakers conduct rigorous reviews of each watch to ensure its authenticity before we list anything for sale. You're welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website. Authenticity has never once been an issue at Secondhand Horology and we are extremely proud of our track record dating back many years and thousands of watches.

Yes. Unlike most online retailers we have a physical show-room, and all of our inventory online is in the show-room. Every watch listed online is in stock and ready to ship within 1 to 2 business days.

Yes. Each watch is carefully photographed at our headquarters so that our customers can inspect every detail and feature up close before they buy. When you place your order, you can rest easy knowing that the unique piece you just admired in the photographs is the exact same one that you’ll be receiving. The watch you see is the one you will receive.

Absolutely every watch we sell has its original serial number. We do not accept watches without serial numbers, and we do not remove serial numbers for any reason. In fact, we discourage this practice as does every reputable high-end watch dealer. We sell only the finest products in excellent condition. We do not sell or purchase any watches without serial numbers and would suggest that if a company offers watches without serial numbers you should walk away from that company and never look back.

Yes, it does. Please check it out here to see how it works: https://new-ella.myshopify.com/products/dinterdum-pretium-condimento?variant=16867481452642

Many of our watches include the original manufacturer's box and all documentation. If the original box is not available, we will provide you with a quality replacement box. If there is no manufacturer's paperwork, Secondhand Horology will provide a complimentary appraisal listing all verified documentation free of charge upon request. This appraisal can also be used for insurance purposes.

Secondhand Horology is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 12 month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 12 months, we will repair or replace the item at absolutely no cost to you. Please see our Warranty section under Purchase Info at the bottom of every page for more details.

Because Secondhand Horology is not an authorized dealer for many of the products that we sell, the manufacturer may not honor their original warranty. All products sold at Secondhand Horology do come with a 12 month warranty. Please see our Warranty section under Purchase Info at the bottom of every page for more details.